Orders

Can you also offer customized products?

Yes, all of our products can be customized to meet your specific needs. If you can't find what you're looking for in our shop, please contact us by email.

What are your minimum order quantities?

There is a minimum order quantity of 100 pieces. We are happy to provide you with free samples from previous orders so you can verify the quality of the products and the compatibility of the RFID chip.

Can I order samples of the product?

Yes, you can order free samples directly on the product page.

Do I get a print approval in advance?

If you order via our online shop, you can configure the print directly and receive a preview. If you order via email, we will provide you with a print approval before we begin the order.

Can I see a preview of the product before I order it?

If you order via our online shop, you can configure the print directly and receive a preview. If you order via email, we will provide you with a print approval before we begin the order.

Is there a return guarantee on the products?

No, since our products are made to order and usually printed specifically for our customers, there is no right of return. This is standard practice in the printing industry.

Is there a return guarantee on the products?

No, since our products are made to order and usually printed specifically for our customers, there is no right of return. This is standard practice in the printing industry.

Do you offer better conditions for large quantities?

Yes, if you need more than 3,000 pieces, we will be happy to provide you with an individual quote.

My product is defective, what can I do?

Please send us an email with your order number. We'll get back to you as soon as possible.

Products

What payment options are available?

You can order by invoice (payment within 10 days of receipt of order) or by credit card (immediate payment).

Can I order with a credit card?

Yes, if you place your order in the online shop you can pay directly by credit card.

Can I order on account?

Yes, you can order on account. We ask for payment within 10 days. Products will not be shipped until the invoice is paid.

What are the payment terms?

Payment by invoice within 10 days of receipt of order or directly by credit card.

Will I receive a VAT-compliant invoice?

Yes, if you order on account you will receive a VAT-compliant invoice.

Shipment

What are your delivery times?

As a standard, we expect delivery within 3-4 weeks of receiving your order.

Are delivery costs included?

Yes, delivery and customs costs are included.

How can I track the status of my delivery?

Please send us an email with your order number. We'll get back to you as soon as possible.

Where is my delivery?

Please send us an email with your order number. We'll get back to you as soon as possible.

Are there any additional costs that I will incur?

No, delivery and customs clearance costs are included in the price.

Do you deliver to countries other than Switzerland (e.g. Germany, Austria, Luxembourg, etc.)?

For orders abroad, please contact us directly by email.

Produkt Konfiguration

Can I come to your store?

Unfortunately not, we do not receive customer visits on our premises.

What do I need to consider when mounting RFID tags on conductive surfaces such as metal?

For mounting on conductive surfaces, we recommend using a so-called 'on-metal' layer. You should be able to find the appropriate products using the search function. Special requests are also possible; please feel free to send us an email.

In what format do you need the print data / logo?

For best print results, we recommend vector graphics (.pdf, .eps, .svg, etc.). It's best to use the CMYK color space. Alternatively, we can also work with a high-resolution image (.jpg or .png).

Where can I find the exact dimensions of the product?

More detailed information about the dimensions of the products can be found directly on the product page.

Can you print sequential numbering on the products?

Yes, you can design the numbering directly in our configurator. To do so, select the print option directly on the product page.

Are the bracelets waterproof?

Most yes, more detailed specifications can be found on the product page (including IP certification)

Can you describe the tags directly for us (e.g. with a url)?

Yes, we can prewrite the desired data directly to the chips at the factory. The chips can also be set to read-only to ensure the data cannot be changed.

Technisches

Can I call you by phone?

We prefer written communication via email. This ensures both parties have a record of the topics discussed and minimizes misunderstandings.

Wie gross ist die Reichweite von RFID?

Die Reichweite von RFID-Systemen variiert je nach Frequenzbereich, in dem sie arbeiten, sowie durch weitere Faktoren wie Antennendesign, Sendeleistung und Umweltbedingungen. Hier sind die typischen Reichweiten für die verschiedenen Frequenzbereiche: • Niederfrequenz (LF) RFID: Reichweite bis zu 10 cm. • Hochfrequenz (HF) RFID: Reichweite bis zu 1 Meter. • Ultrahochfrequenz (UHF) RFID: Reichweite bis zu 100 Meter.Es ist wichtig zu beachten, dass die tatsächliche Reichweite durch die spezifischen Bedingungen der Anwendung beeinflusst werden kann.

What is the difference between an RFID transponder and an RFID tag?

An RFID transponder and an RFID tag are both essential components of RFID technology, but there are technical differences: RFID transponder: A general term for a device that receives a signal and sends a response. Transponders can be active (with their own power source) or passive (without their own power source). They consist of a microchip and an antenna and can come in various forms, such as cards, key fobs, or wristbands. RFID tag: A special type of RFID transponder, typically designed as a hard tag, label, or sticker. Tags are attached directly to objects to identify and track them. They are usually passive and use the power of the RFID reader for communication. RFID tags are particularly useful in industrial, logistics, and retail applications.

Which RFID chip is smartphone compatible?

We recommend the NTAG213 chip for most applications (storage space for, for example, a URL of approximately 100 characters). If you need more storage space, we recommend the NTAG216 chip (888 bytes of storage space).

I already have an RFID system in use. Which RFID chip is compatible?

We recommend using our Chip Finder, which you can find directly on the individual product pages.

What is the range of RFID?

The range of RFID systems varies depending on the frequency range in which they operate, as well as other factors such as antenna design, transmission power, and environmental conditions. Here are the typical ranges for the different frequency ranges: • Low Frequency (LF) RFID: Range up to 10 cm. • High Frequency (HF) RFID: Range up to 1 meter. • Ultra High Frequency (UHF) RFID: Range up to 12 meters. It is important to note that the actual range may be affected by the specific conditions of the application.

What is the difference between RFID and NFC?

NFC (Near-Field Communications) is a subset of RFID and operates in the high-frequency HF range (13.56 MHz). Unlike RFID, NFC can establish two-channel communication and is therefore particularly used in security communications (e.g., financial transactions).

I can't find the RFID chip I want in the store. Do you also offer it?

Yes, we offer all commercially available RFID chips. Please email us with your requirements.

Was ist der Unterschied zwischen MIFARE DesFire EV1 vs EV2 vs EV3?

MIFARE DESFire EV1, EV2 und EV3 sind Weiterentwicklungen derselben Chip-Familie und unterscheiden sich vor allem in Sicherheit, Speicherkapazität und Funktionen. EV3 ist die neueste und sicherste Version mit erweitertem Schutz vor Angriffen und schnellerer Kommunikation. Wir empfehlen Ihnen den EV3 – alle Varianten sind rückwärtskompatibel. Auf Wunsch können wir gerne ältere Versionen anbieten.